How much does shipping cost?
We offer shipping for a flat rate of $12.75 for orders within USA and to Canada.
We do occasionally have free shipping offers, though! Order $ 35 and we ship FREE within USA.
Where do you ship to and which carrier will be delivering my order?
We currently ship within USA and to Canada.
We always use the carrier that will get your order to you the quickest! In the US, we currently ship with USPS.
How long will it take for my order to arrive?
We know you want your tea as soon as possible! We’re working hard to get your order to you quickly so you can start brewing your tea,.
Here’s how it works:
- • We ship from San Diego, California.
- • Once your order is confirmed, we’ll process it in 1-3 days. Then, it’s into the capable hands of our carriers!
- • Please note that Canada orders may take a little extra time (typically 1-3 days) to cross the border.
- • Our carriers deliver Monday through Friday only.
How can I track my shipment?
We know you like to keep close tabs on your tea or teaware ! When your order is placed, it can take 1-3 days for us to process it. When processing is complete, a tracking number is assigned by the shipping carrier, your order leaves our shipping center in Imperial Beach,California and you receive an email with your tracking information.
Visit our Order Status page at any time to check the status of your order. Once its shipped, you’ll find a tracking number under “Shipping To”—clicking this link will bring you the tracking page where you can get live updates from the carrier. Time to watch the journey from us to you!
My order didn’t arrive. What do I do?
First, check the tracking information you received from the carrier—this will let you know where your package is currently located and its estimated arrival.
If your order says it was delivered and you can’t find it, please contact the carrier directly.